Certification Questions et réponses Microsoft: 九月 2013

2013年9月29日星期日

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Code d'Examen: 3601
Nom d'Examen: Avaya (Avaya Virtual Services Platform 9000 Maintenance and Troubleshooting Exam)
Questions et réponses: 70 Q&As

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NO.1 Equal Cost MultiPath (FCMP) routes apply to Open Shortest Path First (OSPF), Routing Information
Protocol (RIP), Border Gateway Protocol (BGP), Default and Static routes.
With ECMP, how many equal-cost paths can be configured to the same destination prefix?
A. two
B. up to six
C. up to four
D. up to eight
Answer: D

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NO.2 Buffer wrap is a variable of the Packet Capture Tool (PCAP) enable command, and by default it is set to
true.
Which statement describes what buffer-wrap does when it is set to true?
A. Itenables external flash wrap around.
B. It wrapscaptured frames to the DRAM buffer.
C. It stops packet rapture when the buffer becomes full.
D. It allows the capture to continue when the buffer becomes full.
Answer: D

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NO.3 In the event of a critical process crash on a CP module, when is CP switchover initiated.?
A. within 3 milliseconds
B. prior to core generation
C. upon receipt of a failure log
D. per the power down algorithm
Answer: C

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NO.4 On a VSP 90O0, Just as VLANs am unique within the system, a Virtual Routing and Forwarding (VRF)
is unique. How many VRF instances can a VLAN be associated with?
A. one
B. one petbrouter
C. one per IP interface in the system
D. each customer VRF instance, plus the firewalland communications server VRF instant
Answer: A

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NO.5 To reduce the number of active neighbor adjacencies, what can a technician configure on the VSP 9000
with Open Shortest Path First (OSPF)?
A. OSPF passive interfaces
B. OSPFadjacencies limiter
C. OSPF active interfaces limiter
D. OSPFadjacencies summarization
Answer: A

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NO.6 Where is the VSP 9000 log file configured?
A. Menu
B. ACLI
C. Syslog
D. Sysconfig log menu
Answer: B

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NO.7 Routers can learn several routes to a given destination network through several protocols.
Which part of the VSP 9000 uses the host route?
A. Equal Cost Multi Path routing (ECMP)
B. The Routing Table Manager (RTM)
C. the hardware
D. the best destination
Answer: B

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NO.8 During a VSP 9000 boot up, the following log message appears:
"Powering off card in slot 12 due to a low power condition."
Which statement describes how that card is brought back in service?
A. Add more power to the chassis.
B. Re-direct power to that card from one of the spare SFmodules.
C. Change the card's priority assignment for the power-down algorithm.
D. Configure the existing power distribution to send enough power to that card.
Answer: C

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NO.9 Which multicast activity should be configured on the edge?
A. Distance Vector Multicast Routing Protocol (DVMRP)
B. Open Shortest Path First (OSPF)
C. Protocol Independent Multicast - Sparse Mode (PIM-SM)
D. Internet Group Management Protocol (IGMP) Snooping and Proxy
Answer: D

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NO.10 A technician is configuring a VSP 9000 to run in High Availability (HA) Mode, and needs to set the Open
Shortest Path First (OSPF) hello timers. What is the recommended setting?
A. auto
B. variable
C. 500 milliseconds
D. greater than one second
Answer: D

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Dernières Avaya 132-S-708-1 examen pratique questions et réponses

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Code d'Examen: 132-S-708-1
Nom d'Examen: Avaya (Specialist: Avaya Voice Self-Service Design Elective Exam)
Questions et réponses: 80 Q&As

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NO.1 A thriving mail order business has a busy contact center that takes orders from
existing and new
customers. To reduce staffing costs, this company has chosen to implement an Avaya Voice
Self-Service
solution to process routine orders. They would like to implement a solution for placing calls to
customers
when the status of their order changes (processed, shipped, cancelled). They want the calls
to provide
the same information as if the customer had come in and requested it from the Avaya Voice
Self-Service
solution. Which speech elements would be required to implement this solution?
A.Voice over IP (VoIP)
B.Text-to-Speech (TTS)
C.Speech Application Builder (SAB)
D.Open Speech Dialog Modules (OSDM)
Answer:B

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NO.2 Which two hardware components are required for Avaya Interactive Response (IR)
using Voice over IP?
(Choose two.)
A.NMS boards
B.Dialogic boards
C.Sun Sparc-based server
D.Communication Manager
Answer:C D

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NO.3 Which three elements are required to run an Avaya Voice Portal solution with a speech
application?
(Choose three.)
A.Speech Server
B.Domain Controller
C.Media Processing Platform (MPP)
D.Voice Portal Management System (VPMS)
E.Lightweight Directory Access Protocol (LDAP)
Answer:A C D

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NO.4 An Avaya Voice Self-Service customer has a limited service contract for IT and
telecommunications.
They only have staff available from 9 a.m. to 5 p.m.; otherwise they are available using a
pager. The
contact center uses Avaya contact center and reporting solutions. The contact center has
staff onsite 24
hours a day. They actively monitor their agent pool and have offered to monitor Voice Self-
Service ports if
they can have access to the data center to monitor the system's health. There are significant
security
concerns with providing this type of access to non-technical staff. Which alternative would
allow the
contact center personnel some monitoring capabilities?
A.Place the self-service ports behind the Communication Manager; monitor the ports on the
Call
Management System (CMS) using real-time reports.
B.Place the self-service ports in front of the Communication Manager; monitor the ports on
the Call
Management System (CMS) using real-time reports.
C.Place the self-service ports behind the Communication Manager; turn on Redirect On No-
Answer
(RONA) to route calls to supervisory personnel when ports go out of service.
D.Place the self-service ports in front the Communication Manager; turn on Redirect On No-
Answer
(RONA) to route calls to supervisory personnel when ports go out of service.
Answer:A

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NO.5 A company has decided to enter the ISV business and create custom Voice Self-
Service applications for
Avaya platforms. They want to learn a single tool set and would like to be in this business for
the
foreseeable future. Which skill set should they develop to be compatible with current and
future Voice
Self-Service applications?
A.IVR Designer and VoiceXML
B.Dialog Designer and VoiceXML
C.Voice@Work and ScriptBuilder
D.IVR Designer and Transaction Assembly Script
Answer:B

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NO.6 A customer currently has one contact center in Denver using Avaya Interactive
Response (IR). They
use TDM, Speech Recognition (ASR), and Text-to-Speech (TTS). In addition to these
features, their
applications are all written in TAS. They are very satisfied with the state of their current
applications. They
are opening a new facility in another location and want to have the same Voice Self-Service
applications
in this new location. They need the new location operational in four weeks. Cost is an issue.
Since cost
and expediency are primary concerns, what would you suggest to add Voice Self-Service
capacity to the
new location?
A.Add Avaya Voice Portal systems/ports in the new location.
B.Add Avaya Dialog Designer systems/ports in the new location.
C.Add Avaya Interactive Response systems/ports in the new location.
D.Add Avaya Interactive Response systems/ports to the primary location.
Answer:C

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NO.7 A current Avaya Interactive Response (IR) customer is aware that the industry is
moving to web-based
self-service architectures. In addition to the benefits of moving to advanced technologies,
which two
business elements should be considered? (Choose two.)
A.need to replace the speech servers
B.capital investments in current equipment
C.time needed to convert any existing TAS applications to VoiceXML
D.inability to use VoIP until Avaya Voice Portal has been implemented
Answer:B C

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NO.8 A customer currently has one contact center in Los Angeles using CONVERSANT?
They use TDM
and DTMF. They are dissatisfied with the state of their current applications. They want to use
speech
applications to simplify classification and routing of customer calls. They also expect a much
higher
resolution of calls within their Voice Self-Service environment. The customer has rigid IT
standards. The
only approved server hardware is Intel-based. Servers must only be purchased through the
IT department.
Which two Voice Self-Service components would closely align with the customer's
requirements?
(Choose two.)
A.IVR Designer
B.Avaya Voice Portal
C.Avaya Dialog Designer
D.Avaya Interactive Response
Answer:B C

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NO.9 Which two represent native capabilities of Avaya Dialog Designer? (Choose two.)
A.Speaker Verification
B.Application Simulation
C.TAS Application Development
D.VoiceXML Application Development
Answer:B D

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NO.10 A garden supply retailer begins taking orders for spring bulbs in early winter. Last
year, their customers
started calling for order shipment status as early as late winter. The contact center is open
Monday
through Friday. This is a seasonal increase in call volume only. Which three benefits would
an Avaya
Voice Self-Service solution provide? (Choose three.)
A.Equalize trunking requirements throughout the entire year.
B.Permit callers to connect to an agent during non-business hours.
C.Permit callers to check on the scheduled date of the shipment 24x7.
D.Eliminate the repetitive or routine task of providing the shipping date to the caller.
E.Reduces the time the caller waits for an agent by automatically providing the date of the
scheduled
shipment
Answer:C D E

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NO.11 Which integration alternative provides optimal routing to an agent based on information
gathered at any
given point within a Voice Self-Service application?
A.Avaya Interaction Center
B.Avaya Proactive Contact
C.Avaya Operational Analyst
D.Avaya Interactive Intelligence
Answer:A

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NO.12 A thriving mail order business has a busy contact center that takes orders from existing
and new
customers. This business has chosen to implement an Avaya Voice Self-Service solution to
process
routine orders to reduce the staffing costs. What are three benefits that this company can
expect to derive
from implementing an Avaya Voice Self-Service solution? (Choose three.)
A.Agents can focus on complex customer issues.
B.Solution provides an effective 1-way voicemail solution.
C.Answers to common questions are available at any time.
D.Callers are connected directly to the agent of their choice.
E.Callers can be directed to routine information without agent assistance.
Answer:A C E

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NO.13 A healthcare company operates a mail order prescription business. Its contact center
primarily takes
orders from existing and new customers. Upper management has decided not to implement
an Avaya
Voice Self-Service solution, but use a competitor instead. The IT staff believes that once they
implement
the new system, it will not operate as advertised. The IT staff asks you what they can do to
ensure that
their application development time is not wasted in the event that they ultimately decide to
migrate to
Avaya Voice Portal in the future. What is the most cost-effective advice you can give the IT
staff?
A.Advise them to create their application using the competitor's proprietary tool set.
B.Advise them to create an application that exposes the weaknesses of the competitor
platform.
C.Advise them to escalate the decision about the platform since it will be very difficult to
convert later on.
D.Advise them to create their application in VoiceXML so that there will be portability to
Avaya Voice
Portal.
Answer:D

Avaya   132-S-708-1   132-S-708-1

NO.14 Which two methods can be used to get and put data between Avaya Interactive
Response (IR) and
Avaya Interaction Center (IC)? (Choose two.)
A.LAN Gateway
B.DLG Connector
C.VOX Connector provided with IC
D.IC Connector provided with Avaya Dialog Designer
Answer:C D

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NO.15 A thriving mail order business has a busy contact center that takes orders from existing
and new
customers. To process routine orders and reduce staffing costs, they have chosen to
implement an Avaya
Voice Self-Service solution. They want a sophisticated seamless solution for routing calls to
agents. They
want callers to be identified, serviced (provide routine information), and routed to an agent
with minimal
input from the caller. Which two speech elements would be required to implement this
solution? (Choose
two.)
A.Voice over IP (VoIP)
B.Text-to-Speech (TTS)
C.Speech Recognition (SR)
D.Speech Application Builder (SAB)
Answer:B C

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NO.16 Which two hardware components are required for Avaya Voice Portal using Voice
over IP? (Choose
two.)
A.NMS boards
B.Dialogic boards
C.Intel/AMD server
D.Communication Manager
Answer:C D

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NO.17 Which two application servers are supported by Avaya Dialog Designer? (Choose
two.)
A.Microsoft IIS
B.Apache Tomcat
C.IBM WebSphere
D.Oracle J2EE Web Server
Answer:B C

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NO.18 A thriving mail order business has a busy contact center that takes orders from existing
and new
customers. This business has chosen to implement an Avaya Voice Self-Service solution to
process
routine orders to reduce the staffing costs. They would like to implement a more
sophisticated solution for
routing calls to agents, and make it seamless. They want callers to be identified, serviced,
and if needed,
routed to an agent with minimal input from the caller. Which product integrates with Avaya
Voice
Self-Service solutions to meet this need?
A.IBM WebSphere
B.Avaya Proactive Contact
C.Avaya Interaction Center
D.Call Management System
Answer:C

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NO.19 A customer wants to answer technical support questions 24x7 yet avoid paying for
increased staffing
for night and weekends. Forty-five percent of agent calls are simple fixes that include powerdown
and
power-up support, explaining where to obtain the three-page troubleshooting document, and
the faxing of
that document. Agents also sell post-warranty maintenance plans and currently have only a
5% take rate
due to high call volumes from new customers. One solution is to off-load agent calls with an
Avaya Voice
Self-Service solution. Which two activities are specifically targeted at reducing operational
expenses and
meeting business requirements? (Choose two.)
A.Expensive customer service agents should not have to answer routine information
requests.
B.Technical support calls should be delivered to customer service agents during the night
and weekend
shifts.
C.Caller's intent should be effectively and consistently identified and then routed to a self
service
transaction or an agent.
D.Overflow calls should be routed to a voicemail system where they can describe their
problem and get a
callback with the solution.
Answer:A C

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NO.20 Your customer's company has extensive web services architecture. All
communication with customers
has been through web chat and email. Customer demand has required the company to setup
a call center.
They can only afford to staff a few agents, and firmly believe that a speech application that
accesses their
existing web services would fulfill 70-80% of their incoming calls. Which solution would meet
their
requirements?
A.Avaya Voice Portal and IVR Designer
B.Avaya Interactive Response and IVR Designer
C.Avaya Voice Portal and Avaya Dialog Designer
D.Avaya Interactive Response and Avaya Dialog Designer
Answer:C

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Avaya meilleur examen 132-S-720-1, questions et réponses

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Code d'Examen: 132-S-720-1
Nom d'Examen: Avaya (Specialist Call Center Implement and Support Elective Exam)
Questions et réponses: 128 Q&As

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NO.1 Your customer is implementing a non-AVAYA CI/LAN application in conjunction with
Communication
Manager (CM) 4 0 What is the minimum software licensing required on Communication
Manager and AE
Services?
A. ASAI Core on CM and TSAPI Basic and Ad ¯i anced on AE Se r M ces
B. ASAI Core on CM and CvtAN on AE Ser ¯.i ces
C. ASAI Core, ASAI Plus and Cli Stations on CM and CVLAN on AE Services
D. CTI Propnetary Adjunct inks on CM and CVL.AN on AE Services
Answer: B

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NO.2 When turning on the CMS application an installation engineer receives the message
shown:
®C heck i ng t he S ys t e m Tunab l es f o r CM S va l ues m d : m irr o r ed_ r oo t _ fl ag
MUST be se t t o 1 CM S canno t r un
without correct tunable values. Error occurred while processing request..... see
/cmsfinstallllogdir/admin.log for detaiIs ¯
Which file will require amending to resolve this problem?
A. /etcftunables
B. /etc/system
C. /cms/insta llftunables
D. /etc/defaultlmirror
Answer: B

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NO.3 You have just installed Avaya P Agent R-6 on the computers for all 150 agents. All of
the computers can
ping the Communication Manager (CM), but only 100 of the agents can log into their lP Agent
station.
What is the cause of this issue?
A. The ®M ax i m u m C oncu rr en tl y R eg i s t e r ed I P S t a ti on¡¯ f ield o n t h ¡ ® s ys -
parameters customer-options ¯
screen is set to 100.
B. The ® I P S t a ti on¡¯ f ield o n t h ¡ ® s ys -parameters customer-options ¯ sc r een i s se
t t o¡ n
C. The ®M u lti m ed i a M od ¡¯ f ield o n t h ¡ ® chan ge s tat o n ¡ ¯ fo r m i s s et t o ¡ ® E
nh n c
D. The ®Phone Fea t u r e¡¯ w i nd o w o n t h ¡® S tat ion A dm i n istrat io n f o r m nee d s t
o be s e t o ¡® -In ¯.
Answer: A

Avaya   132-S-720-1   132-S-720-1 examen   132-S-720-1 examen   132-S-720-1

NO.4 Your customer is migrating their call center from basic ACD to EAS.
After the EAS feature has been licensed on the system, what are three tasks that must be
completed to
facilitate the EAS conversion? (Choose three.)
A. EAS must be optioned on the Feature Related System Parameters form.
B. The CMS (if present) switch administration for the ACO must be changed to support EAS.
C. Queue Status Indicators must be re-administered.
D. Agent work mode buttons on voice terminals must be modified.
E. Administer hunt groups for Redirect on No Answer (RONA).
Answer: A, B, D

certification Avaya   132-S-720-1 examen   132-S-720-1 examen   132-S-720-1   certification 132-S-720-1

NO.5 A customer wishes to allocate the subnet 255.255252.0 to the ® cus t o m e r LAN ne t
w o r k i n t e rf ac ¡¯ o n t h
CMS. Which file must be amended to ensure that this net mask is correctly allocated when
the CMS
system is rebooted?
A. /etc!subnet
B. /etc/netmasks
C. /etcfnetworks
D. /etcfhosts
Answer: B

Avaya   132-S-720-1   132-S-720-1 examen   132-S-720-1

NO.6 A customer wants to know the definition of the Average ACD Time on the Historical
Split Skill Summary
Interval Report. Which documentation would you reference in order to obtain this
information?
A. Avaya Call Management System Supervisor Release 14 Reports
B. Avaya CMS Supervisor Release 14 Report Designer
C. Avaya CMS Capacities
D. Avaya Call Management System Release 14 Administration
Answer: A

Avaya   certification 132-S-720-1   132-S-720-1 examen   132-S-720-1   132-S-720-1

NO.7 Your customer would like to be able to collect call center data when the enterprise
fragments using a
remote gateway. Since this is a small location, an LSP was installed to support the users
Which system
would allow the customer to collect and then add data back to the main Call Management
System (CMS)?
A. HACMS
B. Primary CMS
C. BCMR-D
D. Survivable CMS
Answer: D

Avaya   132-S-720-1 examen   132-S-720-1 examen

NO.8 Your customer has basic reporting requirements that include agent level skill reporting
for 12
simultaneous supervisors accessing real-time information using PCs over their Local Area
Network. What
is the most cost effective reporting offer that meets these requirements?
A. BCMR Desktop
B. BCMS
C. CMS
D. Operational Analyst
Answer: C

Avaya   132-S-720-1   certification 132-S-720-1   132-S-720-1   certification 132-S-720-1

NO.9 You ask the Avaya Call Management System (CMS) administrator to increase the
measured trunks.
Since the administrator has not changed parameters before, CMS administration
documentation must be
accessed. Which three sections are needed to change parameters? (Choose three.)
A. Free Space Allocation
B. Data Storage Allocation
C. Trunk Group assignment
D. Data Collection
E. Disk Allocation
Answer: A, B, D

certification Avaya   132-S-720-1   certification 132-S-720-1   132-S-720-1   132-S-720-1

NO.10 Your client needs to address agent morale issues thin their call center. These issues
are tied to those
agents who staff a higher number of skills resulting in more time spent on ACO calls (also
known as hot
seats ¯).
Which Avaya capability should be used to help eliminate ® ho t sea t ¡¯ in a c a ll ce nter
A. Auto-Reserve Agents
B. Least Occupied Agent (LOA)
C. Expert Agent Selection (EAS)
D. Percent Allocation Distribution (PAD)
Answer: B

Avaya   132-S-720-1   132-S-720-1   132-S-720-1

NO.11 You are a team member assigned on a project to install a new Avaya S87XX Media
Server and a new
Avaya Call Management System (CMS). Who is responsible for identifying what equipment
has arrived at
the customers site?
A. the field technician
B. the client executive
C. the program manager
D. the remote field engineer (RFE)
Answer: A

Avaya   132-S-720-1   132-S-720-1   132-S-720-1

NO.12 You have been assigned a project to add an ACD to an existing Avaya Call
Management System (CMS).
The customer has requested that Avaya provide a turn-key implementation Which three
resources will
you schedule? (Choose three)
A. Communication solutions integration - provisioning
B. Communicabon and Solution Integration (C&Sl)
C. software specialist
D. on-site technician
E. Network Integration Center (NIC)
Answer: A, B, D

Avaya examen   132-S-720-1 examen   certification 132-S-720-1

NO.13 Your customer has commissioned agents who take both service related calls as well
as sales
opportunity calls The agents receive a commission on all sales. Which Business Advocate
feature would
assure that agents are provided equal opportunity to take sales related calls?
A. Service Objective
B. Percentage Allocation Distribution
C. Service Level Supervisor
D. Reserve Agent
Answer: B

Avaya   132-S-720-1 examen   132-S-720-1 examen   132-S-720-1

NO.14 For single site call centers where Call Management System (CMS) data is critical to
their business,
which two benefits does the CMS provide for minimum data loss? (Choose two.)
A. disk mirroring
B. Survivable CMS
C. high availability CMS
D. duplicated processors
Answer: A, C

certification Avaya   132-S-720-1   certification 132-S-720-1   certification 132-S-720-1   certification 132-S-720-1   132-S-720-1

NO.15 Which three statements descnbe the correct use of the asaiuui vector vanable when
communicating
with an adjunct computer telephony integration application? (Choose three.)
A. Valid lengths of the asaiuui vector variable range from 1 to 24 digits
B. The asaiuu, vector variable allows the adjunct CTI application to set a variable for use in
vector
processing
C. A common use for the asaiuui variable in a vector step is to test the assigned value
against a threshold
value.
D. The scope of the asaiuui variables is only local
E. Once a value is assigned, it cannot be modified or changed byrne adjunct
Answer: B, C, D

Avaya   certification 132-S-720-1   132-S-720-1

NO.16 Your customer wants to periodically adjust agent skill assignments and preferences
automatically
(without human intervention) based on real-time agent sales results in their CRM application.
Which solution would satisfy the requirement?
A. Implement a custom CTI application which will change the agent skills.
B. Pursue a custom application through Avaya CSI
C. Use Avaya Site Administration Scheduling.
D. Use CMS Supervisor scripting.
Answer: B

Avaya   132-S-720-1   132-S-720-1 examen

NO.17 Which of the following is not a valid connecbvity test available using the Applications
Enablement
Services Utilities menu available from OAM?
A. TSAPI Test
B. Ping Host
C. ASAI Test
D. Traceroute
Answer: D

Avaya   132-S-720-1 examen   132-S-720-1   certification 132-S-720-1

NO.18 Your customer is implementing third-party data directed routing
Which three ctor steps would cause an adjunct routing request to be terminated? (Choose
three.)
A. check split
B. wait
C. queue
D. go to step
E. converse on split
Answer: A, C, E

Avaya   132-S-720-1   132-S-720-1 examen

NO.19 Your customer is reporting that after hours callers are being disconnected. Recently
they changed the
out-of-hours vector from routing to an internal voice mailbox to an off site answering service
using a
route-to digits step
What is happening?
A. Dial ahead digits are being discarded
B. In the associated vector, coverage on route-to digits step was set to no.
C. In the associated vector, coverage on route-to digits step was set to °yee
D. Class of Restriction on associated VON has too low of an FRL to allow outcalling
Answer: D

Avaya   132-S-720-1   132-S-720-1

NO.20 You have just received a call from a customer that agent 6024 is no longer receiving
calls for skill 6.
The customer informs you that the agent was receiving calls yesterday for this skill. You
display the agent
login ID and inform the customer that skill 6 is no longer assigned in the agents profile. The
customer
wants to know when the agents profile was changed. Keep in mind that changes to agent
profiles for this
customer can only be made through the Media Server,
Which command would you use to determine when a change was made to this agents
profile?
A. display changes extension 6024
B. list history
C. display agent 6024
D. displayevents 6024
E. trace agents
Answer: B

certification Avaya   132-S-720-1 examen   132-S-720-1 examen

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Code d'Examen: 6401-1
Nom d'Examen: Avaya (Avaya IP Office Implementation Exam)
Questions et réponses: 115 Q&As

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NO.1 You have a customer who has loop start analog trunks. Their callers report that the line rings much
longer than the internal extensions ring. What is a possible cause of this problem?
A. The line prefix has not been correctly configured.
B. The Ring Off Maximum settings for the trunks are too high.
C. Trunks are set for Loop Start ICLID on the IP Office.
D. The trunk is supplying a long Caller ID string and the Long CLI option has not been checked in
Manager.
Answer: C

Avaya examen   6401-1   6401-1   6401-1

NO.2 Which IP port does Internet Explorer use to access the ContactStore Web page?
A. 8080
B. 8000
C. 8888
D. 8990
Answer: C

Avaya   certification 6401-1   6401-1 examen   certification 6401-1   6401-1

NO.3 You want to install ContactStore on a PC separate from the VoiceMail Pro PC . Which three steps would
you need to complete for ContactStore to function separately? (Choose three.)
A. Verify that the Voice Recording Library on the VoiceMail Pro server is shared on the customer's
network.
B. Verify that the ContactStore service has read and write permissions to the Voice Recording Library
Share.
C. Verify that the ContactStore registry settings have been updated to see the Voice Recording Library
share.
D. Verify that the VoiceMail Pro registry settings have been updated to point to the Voice Recording
Library share.
E. Verify that the ContactStore licenses have been loaded onto the PC running the ContactStore
application.
Answer: A,B,C

Avaya   6401-1 examen   6401-1 examen   6401-1 examen   6401-1

NO.4 A customer has two IP Office systems connected using Small Community Networking with centralized
voicemail. When calling from one system to another, calls intermittently get one-way audio. Which two are
necessary to begin troubleshooting this issue? (Choose two.)
A. System Status Application
B. Sniffer trace
C. IP Office Monitor trace information
D. Voicemail console trace
Answer: A,C

Avaya   6401-1   6401-1   6401-1

NO.5 When tracing a system with the System Monitor program you notice that the Roll Over Log button is
grayed out. What is causing this?
A. You have not set your log preferences.
B. You have a firewall in place.
C. You are monitoring the wrong system.
D. You have paused the screen logging, and are no longer gathering data.
Answer: A

Avaya   certification 6401-1   6401-1 examen

NO.6 A remote user wants to gain access to the network when using the RAS server.
Under which two conditions would you create an IP route.? (Choose two.)
A. when the remote user's dial-up connection method contains a DHCP address that is on a different
subnet
B. when the user is on the same subnet as the IP Office
C. when the remote user's dial-up connection method contains a static IP address that is on a different
subnet
D. when the IP Office's DHCP mode is set to Server or Dial In and the PC connection method is set to
obtain an IP Address Automatically
Answer: A,C

Avaya   6401-1   6401-1 examen   6401-1

NO.7 A customer wants to have a simple conference bridge with four permanent bridges set up off of a menu
in VoiceMail Pro. The customer also wants each bridge protected with a different static PIN. Where in the
setup of this scenario would you enter the PIN?
A. on the General tab in the menu action
B. on the General tab for each transfer action
C. on the Telephone Number field in the IP Office Short Code
D. in the Properties box for each option in the Touch Tone tab in the menu action
Answer: B

Avaya examen   6401-1 examen   6401-1   6401-1

NO.8 An IP Office telephone user reports that a phone is not ringing for outside calls.
What are three possible reasons why this is happening? (Choose three.)
A. The IP Office locale is set to "A-Law".
B. The phone does not have the user profile logged onto the phone.
C. The ring volume is too low to hear.
D. The phone has been set to "Offhook Station".
E. The phone is set to "Do Not Disturb".
Answer: B,C,E

Avaya   6401-1   6401-1   6401-1

NO.9 What information do you need from a customer to be able to reproduce a call park problem? (Choose
three.)
A. accurate description of the problem
B. a System Monitor trace of the problem
C. a Network Assessment
D. the system configuration
E. information on the phones and lines being used
Answer: A,D,E

Avaya   certification 6401-1   6401-1   6401-1 examen   6401-1   certification 6401-1

NO.10 When using Voice Conference Notification in the Conference Center Software, which three options
does the participant have when they are called? (Choose three.)
A. Wait
B. Accept
C. Decline
D. Join later
E. Participant is unavailable
Answer: B,C,E

Avaya   6401-1   6401-1 examen   certification 6401-1

NO.11 What line type supports the IP Office R 4.2 mobile call control functionality?
A. IP DECT Line
B. SIP (RFC2833)
C. IP Line (H.323)
D. Analogue Trunk
Answer: B

Avaya   6401-1   6401-1   6401-1 examen

NO.12 A user (ext. 199) reports that their IMS client displays an error message when attempting to ring a
phone. What are three reasons that would prevent the IMS program from calling the phone? (Choose
three.)
A. The user profile in Manager has "199" entered as the user name.
B. The phone is set for "Do Not Disturb".
C. The user's "Multi Line Option" is set to "Answer Pre-select".
D. The user mailbox is set to "Blank" under Outlook Tools/Integrated Messaging.
E. The user's profile has "System Phone" is set to "On".
Answer: A,B,D

Avaya examen   6401-1 examen   6401-1 examen   6401-1   6401-1

NO.13 Which two are used to turn on Small Community Networking within the main IP Office 500? (Choose
two.)
A. RAS
B. FastStart
C. Voice Networking
D. Professional License Enabled
Answer: C,D

Avaya   6401-1 examen   certification 6401-1

NO.14 A customer calls and informs you that every time they call voicemail they get a busy signal. The
customer sends you the trace shown below:
0ms PRN: Monitor Started IP=192.168.42.203 IP406 DS 4.0(5) IPOffice_1
1ms PRN: LAW=U PRI=2, BRI=0, ALOG=4, ADSL=0, VCOMP=16, MDM=2, WAN=0
MODU=0 LANM-0, CkSRC=0 VMAIL=0(VER=1 TYP=1) CALLS=39(TOT=20123)
Does the trace show enough information to indicate to the customer where to begin problem resolution
and what the problem may be?
A. Yes, the voicemail is not connected to the system.
B. Yes, the Auto Attendant is using up all of the voicemail channels.
C. No, I would need to see a trace of them calling voicemail.
D. No, I would also need a Debug_View trace of the voicemail.
Answer: A

Avaya examen   6401-1 examen   6401-1   certification 6401-1

NO.15 IP Office has a feature, "Conference Meet Me" which allows users to join or start a specific numbered
conference.
Which IP Office Platform does NOT support "Conference Meet Me"?
A. IP Office 401ng
B. IP Office 500 Professional
C. IP Office 403
D. IP Office 500 Standard
Answer: D

Avaya examen   6401-1 examen   6401-1 examen   6401-1   certification 6401-1   6401-1

NO.16 When using Small Community Networking which two features require the Small Community Advanced
License to function? (Choose two.)
A. Hot Desking
B. Hot Desking across the SCN
C. playing queued announcements
D. Break Out dialing
Answer: B,D

certification Avaya   6401-1   certification 6401-1   6401-1

NO.17 How much space does a recording in VoiceMail Pro use on a hard drive?
A. 1MB per minute
B. 500KB per minute
C. 2MB per minute
D. 1.5MB per minute
Answer: A

Avaya examen   6401-1   certification 6401-1   6401-1   6401-1   6401-1

NO.18 A customer is receiving calls to a hunt group and the callers are reporting that they are being forced to
wait much longer than VoiceMail Pro reported to them during the queued message. What is a possible
cause for this?
A. The hunt group has a priority set to 1.
B. The hunt group has a priority set to 3.
C. There are two routes going to the hunt group. Each has different priorities set.
D. Users in the hunt group have inconsistent priority settings. The users with a priority set to 3 are always
busy.
Answer: C

Avaya   6401-1   6401-1

NO.19 Click the Exhibit button.
A customer has two sites, each with an IP Office linked via a private digital line (E1/T1). The head office is
connected to the public network through a digital exchange line. The remote site gains access to the
public network via the head office.
How should Clock Quality be set in the IP Office on the lines marked X and Y in the exhibit?
A. X - Network -- Y - Fallback
B. X ?Fallback -- Y - Fallback
C. X ?Network -- Y - Unsuitable
D. X ?Fallback -- Y - Unsuitable
Answer: C

Avaya examen   6401-1   6401-1 examen

NO.20 Which two e-mail protocols are used by VoiceMail Pro to perform voicemail to e-mail? (Choose two.)
A. POP 3
B. SMTP
C. MAPI
D. IMAP
Answer: B,C

Avaya examen   6401-1   6401-1 examen   6401-1   certification 6401-1

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Code d'Examen: 7004-1
Nom d'Examen: Avaya (Avaya Communication Server 1000 for Avaya Aura® Maintenance Exam)
Questions et réponses: 66 Q&As

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NO.1 Click the Exhibit button.
Given the customer ¯ s pr ogr a mmed dat abase shown i n t he exhi bit and AC 1 = 9, over whi ch RLI will a call
placed to 9-1-912-534-2222 complete?
A. RLI 9
B. RLI 4
C. RLI 3
D. RLI 2
E. call will not complete as dialed
Answer: B

Avaya   7004-1   7004-1 examen   7004-1   7004-1

NO.2 An administrator is programming an NRS for the first time on a new Communication Server 1000
system RIS. 7.0 system. When attempting to add the Service Domain, it cannot be added as the Add
button is grayed out in the NRS.
Which tasked should you perform to resolve this issue?
A. reinstall the Signaling Server Software
B. reinstall the NRS software
C. switch from Standby database to Active database
D. switch from Active database to Standby database
Answer: D

Avaya examen   certification 7004-1   certification 7004-1   7004-1

NO.3 Click the Exhibit button.
A customer has asked if the Communication Server 1000 RIs. 7 x system can route anyone that dial an
unassigned number in the customer ¯ s DI D r ange t o t he Att endant.
In reviewing the current configuration as shown in the exhibit, what do you conclude?
(Choose two)
A. only internalstation users are routing to the Attendant
B. internal station users and non tie line users are routing to the Attendant
C. all caller types are receiving an overflow tone
D. NET_DATA Attendant and tie trunk users are receiving an overflow tone
Answer: B

certification Avaya   certification 7004-1   7004-1 examen   7004-1 examen   certification 7004-1

NO.4 Click the Exhibit button.
Given the SDRR programming options shown in the exhibit, which SDRR programming would allow a
user to dial 1-900-867-3333, but not successfully dial any other 1-900 based number?
A. Table 1
B. Table 2
C. Table 3
D. Table 4
Answer: A

Avaya examen   7004-1   7004-1

NO.5 A customer has a Communication Server 1000 RIs. 7 x system at their site. You have been asked to
add the Call Pickup feature to the ten IP telephones in the sales department. The customer wants to be
sure active calls are not lost when the change are made.
Which Phones Configuration feature can be enabled allowed you to ensure changes to the telephones
are not transmitted to the call server until the telephone is not busy?
A. Bulk change
B. Courtesy change
C. Group change
D. Template change
Answer: B

Avaya   7004-1   7004-1 examen

NO.6 Click the Exhibit button.
Given the customer Route List index shown in the exhibit, what is the first expensive route that a
call placed on that RLI could take?
A. Entry 0
B. Entry 1
C. Entry 2
D. Entry 3
Answer: C

Avaya   7004-1 examen   certification 7004-1   7004-1

NO.7 A customer has deployed a Communication Server 1000 RIs. 7 x system at their site. Their sales
department is expanding and you have been asked to add Ave new telephones with the same capabilities
as the existing telephones in the department.
Which programming command should you use to complete this task.?
A. Move to DN
B. Move from TN
C. Copy from DN
D. Copy from TN
Answer: D

Avaya   7004-1   7004-1 examen

NO.8 The Satellite Link Control feature ensures that the configuration of a call does not include more than one
communications satellite trunk. Tandem trunk calls, when connected through more than one
communication satellite trunk, are subject to transmission distortion due to propagation.
Which parameters are required to be equipped or configured for Satellite Link Control in the
Communication Server 1000?
A. Network Signaling (NSIG) package must be equipped.
Route must be configured with ESN3 signaling.
Route must be designated as a satellite route.
B. Route must be configured with STD or ETN signaling.
Route must be designated as a satellite route.
C. Network Transfer (NXFR) package must be equipped.
Route must be configured with ESN2 or ESN3 signaling
Route must be designated as a satellite route.
D. Network Signaling (NSIG) package must be equipped.
Route must be configured with ESN3 or ESN5 signaling.
Route must be programmed with a Traveling Class of Service (TCOS)
Answer: A

Avaya   7004-1 examen   certification 7004-1   7004-1 examen

NO.9 Click the Exhibit button.
Consider a company ¯ s di ali ng pl an shown i n t he exhi bit and an exa mpl e f or it s r equi r e ment s:
A station user at the company, with Location Code 221, placed an ESN call, dialing 7-221-2581. This
would be an On-Net call and the NARS programming must remove the LOC code and dial the DN
internally.
What programming would remove the location code for a call dialed within the originating Communication
Server 1000 to a DN on that same Communication Server 1000?
A. Each site would have its own Location Code programmed as a Home Location Code(HLOC) under
Translation Table #1 in their CS 1000.
B. The location codes for each site would be programmed under the LOC programming in Translation
Table #2 at all locations.
C. Home NPA Codes (HNPA) for each site would be programmed under Translation Table #1 at each
location in their CS 1000.
D. Each site would have the Location Codesfor all sites programmed as Home Location Codes (HLOC) in
Translation Table #1 of their CS 1000.
Answer: A

Avaya   7004-1   7004-1

NO.10 For a situation where you use the CDP feature at a switch equipped with the MARS software package,
which statement are correct? (Choose two)
A. Use steering codes tor CDP calls that are the same as the assignedNARS Access Cades.
B. Use steering codes tor CDP calls that aredistinct from thoseassigned NARS Access Cades.
C. You can integrate CDP numbers with the NARS Uniform Dialing Plan (UDP).
D. Youcannot shareRoute Lists,Digit Manipulation tables and Time-of-Day schedule withNARS.
Answer: B,C

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Code d'Examen: 6104
Nom d'Examen: Avaya (Avaya Wireless LAN Implementation Exam)
Questions et réponses: 61 Q&As

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NO.1 A technician is replacing a failed WLAN Management System (WMS) server and wants to
import a
saved configuration onto the new server. The new Access Point (AP) license has already been
installed
on the new WMS and everything is working.
What is the best way to import a previously saved configuration?
A. Put the backup configuration files in C:\Program Files\Avaya\WMS\conf and restart WMS.
B. Manually add all WC(s) in the domain, and then sync the policies from the Active Mobility
Domain
Controller (AMDC).
C. Put the backup configuration files in C:\Program Files\Avaya\WMS\backup and then in WMS go
to
configuration to Database Backup and choose the file to be imported.
D. Load the backup configuration directly into MySQL.
Answer: B

Avaya   6104   6104   6104   6104   6104 examen

NO.2 A customer has deployed an Avaya WLAN 8l00 system with minimal coverage and has placed
all of the Access Points (APs) in operational mode.
Assuming that the customer has deployed no other wireless security measures, which behavior
should
their technicians expect when they enable rogue AP threat mitigation?
A. The APs will send de authentication messages to all rogue APs and their associated clients with
Basic
Service Set Identifications (BSSIDs) different from their own.
B. The APs will scan the legal channels, build a rogue mitigation list, and send de-authentication
messages to the rogue APs.
C. The APs will send de authentication messages to the clients associated to rogue APs operating on
the
same channel as the managed AP.
D. The APs will scan all channels, build a rogue mitigation list, and send de-authentication messages
to
all rogue APs and their associated clients.
Answer: D

Avaya examen   6104   certification 6104   certification 6104   6104

NO.3 Which two DHCP configuration stops must be accomplished for an Access Point (AP) to
identify a
Wireless Controller (WC) to manage it? (Choose two.)
A. The sub-option 08 with value "AVAYA AP" must he Included before other sub options.
B. The prefix "AVAYA-AP" must be included before the list of IP addresses.
C. The IP address of the Active Mobility Domain Controller (AMDC) and Backup Mobility Domain
Controllers (BMDC) must be provided in the 43 field. The AMDC will ensure the AP gets assigned to
the
correct WC.
D. The IP address of any WC in the domain may be provided in the option 43 field. APs will get
assigned
to the correct WC even if it isn t the same IP address as listed in the option 43 field.
E. If the AP needs to be managed by a particular WC, the IP address of that specific controller in the
option 43 field must be specified.
Answer: A,E

Avaya   6104   6104   6104 examen   6104

NO.4 A client calls and says that an employee disconnected his laptop docking station and
connected a
wireless router to the LAN using the station's Ethernet cable, and the 8100 system did not detect
the
presence of this unmanaged Access Point (AP). The client has globally enabled RF scanning.
Which two statements describe why the fit no system is behaving in this manner? (Choose two.)
A. The AP deployment is too sparse to allow successful triangulation on the router.
B. The outer is successfully mimicking a known managed AP.
C. The APs are operating at maximum load.
D. The deployment does not include WIDS/WIPS APs.
E. The APs are not configured to scan all channels.
Answer: B,D

Avaya examen   6104   certification 6104

NO.5 A technician working for a multinational company is using the Captive Portal (CP) features to
localize the welcome screen that company guests see at each location.
What must be done to ensure the correct welcome screen appears at a given site?
A. Copy the correct image to the central http/https server for the Mobility Domain.
B. Customize welcome screen of CP on each Wireless Controller.
C. Set the Remote Authentication Dial in User Service (RADIUS) session-display attribute in the
Guest
group profile to return the configured value of the image file.
D. Set the local database on the wireless Controller to present the image to all unauthenticated
users.
Answer: A

Avaya   6104 examen   6104 examen   6104   6104 examen

NO.6 Which statement describes the WLAN 8180 controller AC/DC power specification?
A. It operates only on AC power: 110 - 120 VAC / 60 Hz.
B. The maximum power consumption is 190 Watts.
C. Power over Ethernet (Pot) is supported on the ports in front panel.
D. Wireless Controller (WC) 8180 does not support dual power supply.
Answer: B

Avaya   6104 examen   6104   6104

NO.7 Which statement describes the relationships between AP profile, radio profiles, and network
profiles?
A. Radio profiles refer to AP profile, which in turn refer to network profiles.
B. The AP profile refer to AP profiles for radio specific settings and network profiles for SSID specific
settings.
C. Network profiles refer to AP profiles for mapping SSIDs to APs, and AP profiles refer to radio
profiles
for radio specific settings.
D. The three are linked together in the configuration by mobility profiles which logically map them
to each
other.
Answer: B

Avaya examen   6104 examen   6104

NO.8 With WLAN management System (WMS) user role as ROLE_ADMIN , which actions can be
performed?
A. Create new users, create configuration, monitor
B. Create new users, monitor
C. Create configuration, monitor
D. Create new users, create configuration
Answer: C

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NO.9 A technician is performing an initial configuration on a Wireless Controller (WC).
Which command will accurately set the IP address to 10.127.4S.20 with a 24 bit network mask on a
network with no default gateway.?
A. ip address 10.127.45.20/24 default-gateway none
B. ip address 10.127.45.20.255.255.0 0.0.0.0
C. ip address 10.127.45.20 255.255.255.0 default-gateway 0.0.0.0
D. ip address 10.127.45.20/24 default-gateway 0.0.0.0
Answer: C

Avaya   certification 6104   6104

NO.10 Which two DHCP options are required for a Wireless LAN client? (Choose two)
A. DHCP option 3 - Router (Default Gateway)
B. DHCP option 6 - DNS Server D C) DHCP option 12 - Host Name
C. DHCP option 15 - DNS name
D. DHCP option 43 - Vendor specified option for switch discovery
Answer: A,D

Avaya   6104   6104   6104   6104 examen   6104

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Code d'Examen: QAWI301V3.0
Nom d'Examen: Business-Objects (Business Objects Certified Professional Business Objects Web Intelligence XI 3)
Questions et réponses: 57 Q&As

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NO.1 You open a Web Intelligence document (WID) with data and want to use data tracking. The Data
Tracking button is however grayed out. Which action should you take to enable formatting of the tracked
data?
A.Contact the system administrator.
B.Edit the document in tracking mode.
C.Open the document in tracking mode.
D.Enable data tracking in the Document Properties.
Answer:A

Business-Objects   QAWI301V3.0   QAWI301V3.0   QAWI301V3.0   QAWI301V3.0   QAWI301V3.0 examen

NO.2 Where in Web Intelligence Rich Client interface can you see the data source for a document built on a
local data source?
A.Global Settings
B.Report Settings
C.Query Properties
D.Document Properties
Answer:C

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NO.3 You are working with a set of store revenues. All stores have positive revenue values. Which formula
should you use to display the variance value of the Revenue measure in your document when data
tracking is active?
A.=[Revenue]/RefValue([Revenue])
B.=[Revenue]/PreValue([Revenue])
C.=[Revenue]/HistValue([Revenue])
D.=[Revenue]/BaseValue([Revenue])
Answer:A

Business-Objects examen   QAWI301V3.0   QAWI301V3.0

NO.4 Which two statements are true of grouping sets when using smart measures? (Choose two.)
A.It is a set of dimensions that generates a result for a measure.
B.It is a set of measures that generates a result for a dimension.
C.The generated SQL includes grouping sets for all the aggregations of that dimension that are included
in the report.
D.The generated SQL includes grouping sets for all the aggregations of that measure that are included in
the report.
Answer:A D

Business-Objects   QAWI301V3.0   QAWI301V3.0 examen

NO.5 Which two functions can you use to concatenate the strings "England" and "New" to create the string
"New England"? (Choose two.)
A.Left()
B.LeftPad()
C.LeftTrim()
D.Concatenate()
Answer:B D

Business-Objects   QAWI301V3.0 examen   QAWI301V3.0   QAWI301V3.0   QAWI301V3.0   QAWI301V3.0 examen

NO.6 Which two statements are true of the Web Intelligence default behavior when performing a UNION
combined query method? (Choose two.)
A.It performs a UNION.
B.It performs a UNION ALL.
C.It returns all values less the duplicates.
D.It returns all values including the duplicates.
Answer:A C

certification Business-Objects   certification QAWI301V3.0   QAWI301V3.0

NO.7 Which DaysBetween() function syntax should you use to calculate the number of years since your birth,
assuming the date object is Birth_date?
A.=DaysBetween([Birth_date] ; CurrentDate ) / 365.25
B.=DaysBetween([Birth_date] , CurrentDate() ) / 365.25
C.=DaysBetween([Birth_date] ; CurrentDate() ) / 365.25
D.=DaysBetween(CurrentDate() ; [Birth_date] ) / 365.25
Answer:C

certification Business-Objects   certification QAWI301V3.0   QAWI301V3.0   QAWI301V3.0   certification QAWI301V3.0

NO.8 You are using calculation contexts within an If() function. Which two are valid contexts for use in an If()
function? (Choose two.)
A.In Cell
B.In Row
C.In Block
D.In Report
Answer:C D

Business-Objects examen   QAWI301V3.0   QAWI301V3.0   certification QAWI301V3.0

NO.9 Which statement describes the performance impact that data tracking has on report refresh times,
assuming that the data changes but the number of rows retrieved and the data volume stays the same?
A.It will refresh up to three times faster.
B.It will refresh up to three times slower.
C.It will refresh faster each time the report is refreshed.
D.It will refresh slower each time the report is refreshed.
Answer:B

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NO.10 You want to compare the sales revenue performance of the top 20% of your customers to the average
of all of your customers. You decide to apply a rank on the table that shows customers and revenue and
create a variable to show the average revenue for all customers. Which function should you use in the
variable?
A.NoFilter()
B.NoRank()
C.AverageAll()
D.IgnoreFilter()
Answer:A

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Code d'Examen: QAW1301
Nom d'Examen: Business-Objects (Business Objects Certified Professional Business Objects Web)
Questions et réponses: 58 Q&As

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